Shipping policy
Shipping Regions
CHITO | ONLINE STORE ships domestically within Japan and internationally. Shipping is primarily handled through Printful.
Shipping Methods and Carriers
Orders are manufactured by Printful and shipped via trusted carriers such as DHL, UPS, Japan Post, and FedEx. Production begins once the order is received, followed by shipment.
Estimated Delivery Times
- Manufacturing Time: Within 2-7 business days after order confirmation.
- Shipping Time: Varies based on your location and the manufacturing facility, but typically takes 5-20 business days. Please check during checkout for specific details.
Shipping Rates
Shipping rates vary by region. Please check during checkout for specific details. (Detailed shipping rates can be found on our Shipping Page.)
Tracking Information
All orders are provided with tracking numbers, and shipping status can be tracked online through Printful's platform.
Duties and Taxes
For international shipments, duties and taxes are the responsibility of the purchaser. Please check with your local customs office for details.
Shipping Issues
If you experience any delays, loss, or damage with your shipment, please contact our customer support at chito.artstudio@gmail.com immediately.